FAQs (Clinic)

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FAQs – Frequently Asked Questions

Please read our selection of frequently asked questions below. If you didn’t find the answer to your question, please contact us.

Clinic

1. Does your clinic have disability access?

Yes, there is an elevator in the building.

2. Is there parking available?

Yes, there are pay and display parking spaces outside the clinic.

3. Are you open on the weekends?

Yes, we are open on Saturdays.

4. Are you open on bank holidays?

No, not at the moment unfortunately.

Appointments

1. Is there a fee to cancel my appointment?

You must give at least 24 hours notice for cancellation or you will be charged your deposit fee.

2. How do I cancel my appointment?

3. Is the first consultation free?

No, consultations are charged. However, the fee is deducted from any service you choose to proceed with.

4. What happens if I am late to my appointment?

You are allocated a 1 hour slot. If the therapist feels that you are too late for your time slot, they will have to reschedule.

5. How can I make an appointment?

You can book an appointment on the website or call the clinic directly at 020 7637 8320.

6. Can I reschedule my appointment?

Yes, please contact us at least 24 hours prior.

Hygiene

1. Is your Clinic well equipped with safety measures?

Yes. Our clinic follows all the protocol advice from the UK Government. Please see our Hygiene Protocol page for more information regarding the safety measures we have adapted our clinic to.

2. Does the therapist a mask during treatments?

Yes. Our therapists wear face masks, gloves and regularly sanitise.

3. Is the first consultation free?

No, consultations are charged. However, the fee is deducted from any service you choose to proceed with.

4. What happens if I am late to my appointment?

You are allocated a 1 hour slot. If the therapist feels that you are too late for your time slot, they will have to reschedule.

5. How can I make an appointment?

You can book an appointment on the website or call the clinic directly at 020 7637 8320.

6. Can I reschedule my appointment?

Yes, please contact us at least 24 hours prior.

Treatments

1. Is Laser Hair removal painful?

The machine we use at our clinic is pain-free.

2. What is different about your Laser Hair Removal machine?

The machine we use at our clinic has inbuilt hybrid technology. This ensures the treatment is pain-free and better results.

3. How do I prepare for my Laser Hair removal?

Once your appointment has been booked, you will receive all the relevant information needed.

4. Does your Laser Hair Removal work for all skin types?

Yes! All skin types can be treated.

5. Can my friends/family accompany me during the Laser treatment session?

Unfortunately, no.

6. What if I am pregnant?

You must speak to the therapist before booking any appointments to ensure all safety precautions.

7. Can I just book an appointment without consulting a therapist?

Yes, of course you can. Our therapist will always begin with a consultation, before any treatment is done. However, if you have any questions or health conditions, please consult with a therapist before booking the appointment.

8. What is the minimum age for injectables?

The minimum age for any injectable is 18.

9. Can I have the procedure on the same day as the consultation?

Some procedures require a patch test which takes 24 hours. However, some procedures can be done on the same day.

10. How long do treatments take?

It depends, every treatment differs.